Senior Operations Manager Resume Sample

David Kim

david@kim.ops

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(720) 555-2244

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linkedin.com/in/david-kim-ops

Senior Operations Manager

Results-oriented Operations Manager with 10+ years optimizing processes and leading teams in fast-paced environments. Reduced operational costs by $3.5M through lean initiatives and automation. Managed cross-functional teams of 45+ employees across supply chain, logistics, and customer operations. Expert in process improvement, KPI tracking, and operational excellence.

WORK EXPERIENCE

Senior Operations Manager

Jan 2020 – Present

Global Logistics Group

Process Optimization: Led Lean Six Sigma initiatives across warehouse and fulfillment operations, reducing order processing time by 38% and cutting operational costs by $2.1M annually while improving accuracy to 99.2%
Team Leadership: Managed team of 45 operations staff across 2 distribution centers, implementing performance management system that improved productivity by 27% and reduced employee turnover from 32% to 18%
Technology Integration: Spearheaded implementation of warehouse management system (WMS) and automated inventory tracking, increasing throughput by 55% and reducing inventory shrinkage by $800K annually

Operations Manager

Jul 2017 – Dec 2019

E-Commerce Fulfillment Co

Supply Chain Management: Optimized vendor relationships and inventory planning processes, reducing stockouts by 42% and excess inventory by 28% while maintaining 95% in-stock rate during peak seasons
KPI Development: Established operational metrics dashboard tracking 15+ KPIs including order accuracy, fulfillment speed, and cost per order, providing real-time visibility for executive decision-making
Capacity Planning: Designed and executed capacity expansion plan that scaled operations to handle 3x volume growth (from 10K to 30K orders daily) without proportional cost increases

SKILLS & COMPETENCIES

CERTIFICATIONS

Lean Six Sigma Black Belt

May 2022

American Society for Quality

Certified Supply Chain Professional (CSCP)

Sep 2019

APICS

EDUCATION

Bachelor of Science in Supply Chain Management

2011-2015

Arizona State University

Tempe, Arizona

Operations Management
Logistics

Tools to build your Senior Operations Manager resume

Copy and adapt these proven examples to create a resume that stands out.

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Resume Headlines

Use these attention-grabbing headlines to make a strong first impression.

Operations Manager | $3.5M Cost Reduction | 45-Person Team | Lean Six Sigma Black Belt

Senior Operations Manager | 55% Throughput Improvement | WMS Implementation | 10+ Years

Operations Manager | 3x Volume Growth | 27% Productivity Gain | 2 Distribution Centers

Ops Manager | Supply Chain & Logistics | $800K Shrinkage Reduction | CSCP Certified

Operations Manager | 32% to 18% Turnover Reduction | Process Optimization | Team Leader

Senior Ops Manager | Scaled 10K to 30K Orders Daily | Lean Initiatives | Systems Integration

💡 Tip: Choose a headline that reflects your unique value proposition and matches the job requirements.

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Power Bullet Points

Adapt these achievement-focused bullets to showcase your impact.

Process Optimization & Lean

• Led Lean Six Sigma initiatives across warehouse and fulfillment operations, reducing order processing time by 38% and cutting operational costs by $2.1M annually while improving accuracy to 99.2%

• Implemented continuous improvement culture training 45 operations staff in Lean principles, completing 15+ kaizen events annually yielding $1.4M in productivity gains

• Optimized warehouse layout and picking processes using flow analysis and time-motion studies, increasing picks per hour from 65 to 98 (51% improvement)

• Reduced waste and non-value-added activities by 42% through value stream mapping and standard work implementation across all operational processes

Team Leadership & Performance

• Managed team of 45 operations staff across 2 distribution centers, implementing performance management system that improved productivity by 27% and reduced employee turnover from 32% to 18%

• Established clear KPIs and daily huddles driving accountability and transparency, improving goal achievement rates from 68% to 91% across team

• Created training and development program with skills matrices and certification paths, reducing time-to-productivity for new hires from 8 weeks to 5 weeks

• Implemented cross-training initiative enabling 80% of team to work multiple stations, improving scheduling flexibility and reducing overtime costs by $180K annually

Technology & Systems

• Spearheaded implementation of warehouse management system (WMS) and automated inventory tracking using RFID, increasing throughput by 55% and reducing inventory shrinkage by $800K annually

• Integrated ERP system with shipping carriers and 3PL partners, automating order routing and tracking that reduced manual processing time by 65% and errors by 78%

• Developed operational dashboard tracking 15+ KPIs in real-time including order accuracy, fulfillment speed, inventory levels, and cost per order, enabling proactive issue resolution

• Led selection and implementation of voice picking technology, improving accuracy from 96% to 99.7% and increasing productivity by 22%

Supply Chain & Capacity Planning

• Optimized vendor relationships and inventory planning processes, reducing stockouts by 42% and excess inventory by 28% while maintaining 95% in-stock rate during peak seasons

• Designed and executed capacity expansion plan that scaled operations to handle 3x volume growth (from 10K to 30K orders daily) without proportional cost increases

• Negotiated freight and logistics contracts saving $420K annually while improving delivery performance from 92% on-time to 97% on-time

• Implemented demand forecasting process using historical data and business intelligence, improving forecast accuracy from 78% to 94% and reducing rush orders by 55%

💡 Tip: Replace generic terms with specific metrics, technologies, and outcomes from your experience.

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Resume Writing Tips for Senior Operations Managers

Lead with Cost Savings & Efficiency

Operations Managers are measured by P&L impact. Start with: cost reduction ($3.5M), productivity improvements (27% gain), throughput increases (55%), shrinkage reduction ($800K). Every bullet should tie operational improvements to financial or business outcomes. Show you're driving bottom-line results—not just managing processes.

Quantify Team Leadership

Manager level requires people leadership. Include: team size managed (45), facilities operated (2), turnover reduction (32% → 18%), training programs established. Show you're building team capability, not just directing work. Add performance management, development programs, and retention initiatives.

Demonstrate Systems & Technology

Modern operations requires tech fluency. Highlight: WMS implementation, ERP integration, automation (RFID, voice picking), dashboards built. Include adoption metrics: throughput gains (55%), accuracy improvements (96% → 99.7%), time savings (65% reduction). Prove you leverage technology for competitive advantage.

Show Scaling & Growth Management

Operations Managers scale businesses. Include: volume growth supported (3x), capacity expansions planned, demand forecasting accuracy (78% → 94%). Show you can grow operations without proportional cost increases. Mention facility additions, process standardization, and workforce planning that enables scale.

Include Lean Six Sigma Credentials

Operations management expects process improvement credentials: Lean Six Sigma Black Belt (not just Green Belt), CSCP, or CPIM certification. Add 10+ years experience + operational track record + team leadership = strong Director-level positioning. Consider APICS or supply chain designations.

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Essential Skills & Keywords

Include these skills to optimize your resume for ATS systems and recruiter searches.

Operations Management

Operations Management & Strategy Process Improvement & Optimization Lean Manufacturing Principles Six Sigma Methodologies Capacity Planning Standard Work & SOPs

Team Leadership

Team Leadership & Development Performance Management Training & Onboarding Change Management Cross-Functional Collaboration Labor Management

Supply Chain & Logistics

Supply Chain Management Inventory Planning & Optimization Warehouse Operations Logistics & Distribution Vendor & Supplier Management Demand Forecasting

Systems & Technology

Warehouse Management Systems (WMS) ERP Systems (SAP, Oracle, NetSuite) Inventory Tracking (RFID, Barcode) Data Analytics & KPI Dashboards Process Automation Transportation Management Systems (TMS)

Financial & Analysis

Budget Management & Cost Control KPI Tracking & Analytics Financial Analysis Cost-Benefit Analysis Operational Reporting Continuous Improvement ROI

Core Competencies

Problem Solving Project Management Strategic Thinking Communication Attention to Detail Results Orientation

💡 Tip: Naturally integrate 8-12 of these keywords throughout your resume, especially in your summary and experience sections.

Why this resume works

Role-Specific Strengths

Team leadership & performance: Managed 45-person operations team across 2 facilities, improving productivity 27% and reducing turnover from 32% to 18%
Cost optimization & efficiency: Delivered $3.5M cost reduction through Lean Six Sigma initiatives, process automation, and vendor optimization
Technology & systems: Implemented WMS and inventory tracking systems increasing throughput 55% and reducing shrinkage $800K annually
Scaling operations: Scaled operations from 10K to 30K daily orders (3x growth) without proportional cost increases through capacity planning

✓ ATS-Friendly Elements

Manager keywords: "operations management," "process improvement," "Lean Six Sigma," "team leadership," "supply chain"
Leadership action verbs: Led, Managed, Implemented, Optimized, Scaled
Business metrics: cost savings ($3.5M), team size (45), productivity gains (27%), throughput improvements
Manager-level certifications: Lean Six Sigma Black Belt, CSCP, or equivalent operations credentials
Clear progression: Coordinator → Supervisor → Operations Manager
Standard format with 10+ years experience and measurable operational improvements

✓ Human-Readable Design

Summary establishes 10+ years with $3.5M cost savings and 45-person team leadership
Metrics at manager level: millions in savings, large teams (45), facility management (2 centers), volume scale
Experience shows progression from tactical ops to operational leadership
Balance of efficiency (cost, process) with growth (scaling capacity, throughput)
Certifications (Six Sigma Black Belt, CSCP) plus operational track record signal Director-level readiness
Skills reflect manager expectations: team leadership, systems implementation, KPIs

💡 Key Takeaways

Operations Manager resumes must lead with cost savings, efficiency gains, and team leadership
Quantify at scale: team size (45), facilities managed (2), cost reduction ($3.5M), productivity improvements (27%)
Show operational excellence: Lean Six Sigma initiatives, WMS implementation, KPI-driven management
Demonstrate scaling ability: volume growth (3x), throughput gains (55%), capacity expansion without proportional cost
Include both people leadership and technical operations: team management + systems implementation
Professional certifications (Lean Six Sigma Black Belt, CSCP) expected for operations management

📈 Career Progression in Operations

See how Operations roles evolve from coordination to strategic operational leadership.

📋 Ops Coordinator → ⚙️ Ops Manager (Current) 🎯 VP Operations →

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Senior Operations Manager Resume Example